I Forgot My Access Bank Account Number? Here’s How to Get It Back in Minutes

Quick answer: Dial *901*4*1# from your registered phone number, or log into your AccessMore app to see your account details instantly. Both methods are free and take under 30 seconds.

Picture this: You’re filling out a payment form, maybe for that urgent school fees or that business deal closing today, and suddenly… blank. Your Access Bank account number has vanished from memory like yesterday’s breakfast. Don’t panic. This happens to the smartest of us, and honestly, it’s more common than you think.

The good news? Access Bank didn’t build their system for people with perfect memory. They know we forget things, lose papers, and sometimes our brain just decides to take a vacation when we need it most.

The Fastest Ways to Retrieve Your Access Bank Account Number

Option 1: USSD Code (Works on Any Phone)

*901*4*1# is your magic number. Literally.

Here’s what happens when you dial it:

• Your phone connects to Access Bank’s system
• You’ll see a menu with account options
• Select “Account Details” or similar option
• Your 10-digit NUBAN appears on screen

Pro tip: This only works from the phone number linked to your account. If you’ve changed numbers recently without updating the bank, this won’t work.

Option 2: AccessMore Mobile App

Open the app (download from Play Store or App Store if you don’t have it). Once you log in, your account number sits right there on the home screen. No digging through menus.

Can’t remember your app login? Use the “Forgot Password” feature. You’ll need your registered email or phone number.

Option 3: Internet Banking Portal

Visit ibank.accessbankplc.com and log in. Your account details display prominently on the dashboard after login.

When the Easy Methods Don’t Work

Your Phone Number Changed?

This is where things get slightly more complicated, but not impossible.

What you’ll need:

• Visit any Access Bank branch
• Bring valid ID (NIN, driver’s license, or international passport)
• Your BVN (Bank Verification Number)
• Utility bill or bank statement as address proof

The process takes about 15-20 minutes. They’ll verify your identity, update your phone number, and you can use USSD codes again.

Lost Your BVN Too?

Dial *565*0# from any phone to retrieve your BVN using your registered phone number. If that doesn’t work, visit any bank (not just Access Bank) with your ID to retrieve it.

App or Internet Banking Issues?

Sometimes technology fails us. Apps crash, passwords get forgotten, internet banking locks you out after too many attempts.

Quick fixes:

• Clear your app cache and try again
• Use a different browser for internet banking
• Check if your account is dormant (inactive for 12+ months)

Alternative Methods That Actually Work

WhatsApp Banking

Access Bank has WhatsApp banking at +234 909 090 1901. Send “Hi” to start a conversation. The bot can help retrieve basic account information after verification.

Customer Care Hotlines

• 0700 ACCESS (0700-222377)
• 01-2802500
• [email protected]

Be ready with your BVN, registered phone number, and answers to security questions about your account history.

ATM Inquiry

Use any Access Bank ATM:

1. Insert your debit card
2. Enter your PIN
3. Select “Account Inquiry” or “Balance Inquiry”
4. Your account number displays on the receipt

No ATM card? You’re back to branch visits or customer care.

Security Tips (Because Scammers are Real)

Never share your account details with random callers claiming to be from Access Bank. The bank will never call asking for your full account number, PIN, or BVN over the phone.

Red flags to watch for:

• Unsolicited calls asking for account verification
• SMS requesting you to “update” account details via suspicious links
• WhatsApp messages from unofficial numbers

Always verify through official channels: the bank’s website, verified social media accounts, or by visiting a branch.

What If Nothing Works?

Sometimes accounts get tagged as dormant, especially if you haven’t used them for months. This can block USSD services and app access.

Signs your account might be dormant:

• USSD returns error messages
• App shows “account restricted”
• No SMS alerts for months

Solution: Visit any Access Bank branch with your ID. They’ll reactivate your account and restore all services.

Branch Visit Checklist

If you’re going to a branch (maybe because other methods failed), bring:

Required documents:

• Valid government-issued ID
• BVN (or another form of ID if you can’t retrieve BVN)
• Utility bill (not older than 3 months)

Optional but helpful:

• Old bank statements
• Previous debit card (even if expired)
• Phone number you used to open the account

Time expectation: 20-45 minutes, depending on how busy the branch is.

Frequently Asked Questions

Can someone else retrieve my account number for me? No. Banks don’t release account information to third parties, even family members, without proper authorization documents.

Will I be charged for using USSD codes? Most account inquiry USSD codes are free, but your network provider might charge standard USSD rates (usually ₦4-₦20).

What if I can’t remember which phone number I registered with? Try all the numbers you’ve used in the past 2-3 years. If none work, you’ll need to visit a branch for verification and update.

Can I get my account number via email? Access Bank won’t send full account numbers via email for security reasons. They might send partial numbers or ask you to visit a branch.

How long does customer care take to respond? Phone lines: 5-15 minutes wait time during business hours. Email responses: 24-48 hours.

Is it safe to use public WiFi for internet banking? Not recommended. Use mobile data or secure home networks when accessing sensitive banking information.

Prevention: Never Forget Again

Smart storage tips:

• Save your account number in your phone’s notes app with a generic label
• Write it in a small notebook you always carry
• Email it to yourself with a vague subject line
• Take a photo of your debit card (account number is printed on it)

Don’t store it:

• In easily accessible cloud files
• In text messages to other people
• In unsecured note-taking apps
• On social media or public platforms

Bottom Line

Forgetting your Access Bank account number isn’t the end of the world. *901*4*1# solves it in seconds for most people. The AccessMore app works just as fast. When those fail, customer care or a branch visit gets you sorted.

The key is not to panic. Access Bank built multiple ways to help customers retrieve their information because they know memory isn’t perfect. Pick the method that works for your situation and get back to handling your business.

Remember: stick to official channels, protect your personal information, and once you get your account number back, store it somewhere safe but secure.