I Forgot My UBA Account Number: How to Recover It in Minutes

Your UBA account number is sitting somewhere in your phone or email, but you need it RIGHT NOW. Whether you’re trying to receive money, pay bills, or complete an urgent transaction, here’s exactly how to get your 10-digit NUBAN  (Account Number) back without stress.

The fastest way? Dial *919# on your registered phone number. Takes less than 30 seconds.

But what if your SIM is dead? Or you’ve changed phones? Don’t panic. There are six different ways to recover your UBA account number, and we’ll walk through each one step-by-step.

Quick Recovery Methods (Pick Your Situation)

Method 1: USSD Code (Fastest – 30 Seconds)

This works if you still have access to the phone number linked to your UBA account.

Step 1: Dial *919# from your registered number Step 2: Select option 1 (Account Information) Step 3: Your account number displays immediately

Alternative USSD options:

• *919*00# – Shows account balance with account number
• *919*30# – Mini statement (includes account number)

Quick tip: If you see “Invalid subscriber” or “Network error,” try again in a few minutes. Sometimes MTN and Airtel networks hiccup during peak hours.

Method 2: UBA Mobile App (Most Convenient)

If you remember your login details:

1. Open the UBA Mobile Banking app
2. Log in with your username and password
3. Go to “Account Summary” or “My Accounts”
4. Your account number shows at the top

If you forgot your login details:

• Use “Forgot Password” option
• Provide your BVN and registered phone number
• Reset your credentials first, then access your account info

Method 3: Leo Chatbot (Works 24/7)

UBA’s AI assistant Leo can help retrieve your account number through:

WhatsApp: Message +234 813 266 5328 Facebook Messenger: Search “UBA Leo” Telegram: @UBALeoBot

What Leo will ask:

• Your full name (as registered)
• Date of birth
• BVN (if available)
• Phone number linked to account

Leo typically responds within 2-3 minutes, even during weekends.

Method 4: Internet Banking

If you have UBA online banking access:

1. Visit www.ubagroup.com
2. Click “Login” → “Internet Banking”
3. Enter your User ID and password
4. Navigate to “Account Summary”
5. All your account numbers display on the dashboard

Method 5: ATM Mini Statement

Visit any UBA ATM with your debit card:

1. Insert card and enter PIN
2. Select “Mini Statement”
3. Your account number prints at the top of the receipt

Cost: ₦35 for the mini statement (usually)

Method 6: Customer Care & Branch Visit

Phone Support:

• 0700-UBA-CALL (0700-822-2255)
• +234-1-280-8822

What they’ll ask:

• Full name
• Date of birth
• BVN
• Mother’s maiden name
• Phone number

Branch visit requirements:

• Valid ID (National ID, Voter’s Card, Driver’s License, Passport)
• Utility bill (not older than 3 months)
• BVN slip (if available)

When Things Go Wrong: Troubleshooting

“Invalid Subscriber” Error on USSD

This usually means:

• Your SIM card isn’t linked to your account
• You’ve changed your phone number recently
• The account is dormant (no activity for 6+ months)

Fix: Use Leo chatbot or visit a branch with proper ID.

“Network Error” or “Service Unavailable”

Try these alternatives:

• Switch to a different network (if you have multiple SIMs)
• Wait 10-15 minutes and try again
• Use the mobile app instead

Changed Phone Number

If you’ve changed your registered number:

1. Visit any UBA branch with valid ID
2. Complete a “Change of Details” form
3. Provide new phone number and update records
4. Account number will be provided immediately

Dormant Account Issues

For accounts inactive for 6+ months:

• USSD might not work
• Mobile app access could be restricted
• Branch visit usually required for reactivation

Security Tips: Protecting Your Account Number

Safe Sharing Practices

DO share with:

• Trusted family members (for emergencies)
• Verified employers (for salary payments)
• Known businesses (for transactions)

NEVER share with:

• Unknown callers claiming to be from UBA
• Text messages asking for account details
• Social media contacts you haven’t met

Red Flags to Watch

• Calls asking for account number + PIN/password
• SMS claiming your account will be blocked
• Emails requesting account details for “verification”

UBA will never ask for your account number, PIN, or password via phone or email.

Alternative Solutions for Specific Situations

Traveling or Living Abroad

If you’re outside Nigeria:

1. Use Leo chatbot (works internationally)
2. Call UBA’s international helpline
3. Email customer service with proper identification
4. Access internet banking (if previously set up)

Lost or Stolen Phone

1. Visit nearest UBA branch immediately
2. Report the incident
3. Request temporary account access
4. Update your registered phone number

BVN-Related Issues

If you don’t have BVN or it’s not linked:

• Visit any UBA branch with valid ID
• Complete BVN linkage first
• Then proceed with account number recovery

FAQs: Real Questions from UBA Customers

Q: Can I get my account number if I’ve forgotten my BVN? A: Yes, but you’ll need to visit a branch with valid ID. They can look up your BVN using your account details.

Q: Does it cost money to check my account number via USSD? A: Usually ₦20-₦50, depending on your network provider. Leo chatbot is free.

Q: What if I have multiple UBA accounts? A: USSD and mobile app will show all accounts linked to your phone number. Leo can also provide a complete list.

Q: How long does customer care take to respond? A: Phone calls: 5-15 minutes wait time. Email: 24-48 hours. Leo chatbot: 2-3 minutes.

Q: Can someone else collect my account number from the branch? A: Only with a properly signed authorization letter, valid ID, and your original ID copy.

Q: What if my account was opened in a different state? A: No problem. Any UBA branch nationwide can help with account number recovery.

Quick Reference: Emergency Contact List

Immediate Help:

• USSD: *919#
• Leo WhatsApp: +234 813 266 5328
• Customer Care: 0700-UBA-CALL

Branch Locations:

• Use UBA’s branch locator: www.ubagroup.com/branch-locator
• Most branches open 8:00 AM – 4:00 PM (Monday-Friday)

Required Documents:

• Valid government-issued ID
• Utility bill (recent)
• BVN slip (if available)

Never Lose your Bank Account Again

Once you recover your account number, save it in multiple places:

• Phone contacts (under “My UBA Account”)
• Email draft to yourself
• Secure note-taking app
• Written copy in your wallet/purse

Consider setting up UBA’s account number SMS alerts. Every transaction shows your account number, making it easier to reference when needed.

Most importantly, if you’re still having trouble after trying these methods, don’t hesitate to visit a UBA branch. Sometimes face-to-face assistance is the quickest solution, especially for complex situations.

Your account number is just 10 digits, but it’s your gateway to managing your finances. Keep it safe, accessible, and always have a backup plan.